Here's a quick summary of this Real Estate Agent's Ratings
|Response Rate||55 %|
|Usefulness of Website||4.94|
|Value of Service||5.0|
|Marketing Reach & Lead Generation||5.0|
|Home Prep & Staging Advice||5.0|
|Success Ratio||100 %|
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Jan was an excellent agent. She set us up with PCS so we could see what was new on the market. Very helpful as we moved from Kamloops to Nanaimo. She went out of her way to sure we bought exactly what we were looking for. We can thank her enough for the excellent customer service she provided, We will highly recommended Jan to anyone lokking for an agent. - Suzanne Smith
Reply: Thank you for your kind words Suzanne. It was really great working with you! We hope you are really happy in your new home.
Janice and Tom, a great team. Always ensued they partnered together if the other was not available. Initially we tried another realtor, and could not get a quick or efficient response. When we found a home of interest, Tom was in contact with me with in 24 hours. Both Tom and Janice worked with my husband and I immediately. My husband and I where making a major home life change including moving cities. We looked at many homes. It took no time for Janice to have a sense of what we were looking for, even though she humoured us by looking at homes that where just not right for us. We actually did not have a clear understanding of what we wanted until we found it. Janice and Tom partnered together to make our offer and purchase quick and effective. Our offer turned into a bidding war in the middle of their evening plans and they both set aside their plans to make our purchase happen. Through guidance and suggestions we have found our new home. Perfect for us and our dogs. So much more to share but all in all, Janice and Tom where not just our realtors but people who felt more like friends helping us fine the home we needed after selling our ocean view home of 20 years. - Donna-Marie Lamb
Reply: So happy you found the perfect home! Best part of our job. Thank you for being so great to work with.
Jan is hands down the best realtor I've ever dealt with. The team provided in depth knowledge of the area, the market, and sales concepts. They were awesome at communicating and providing feedback. The transaction was smooth, and the whole experience was above my expectation - Holmes
Reply: Thank you so much for your review Holmes! We hope you will call if you ever need our services again!!
When searching for a condo to purchase we just happened to call Jan & Tom. How lucky that was! We have bought and sold many properties over the years and we can say without hesitation that Jan & Tom are the best we have dealt with. Friendly, yes!. Always responsive, yes! Resourceful and helpful,yes! They worked to get us the best condo to meet our needs. They are knowledgeable about the market and thoroughly professional. We highly recommend this team. - Richard & Doreen Hampton
Both Janice and Tom were excellent to deal with. As a very nervous first-time home buyer they were excellent in walking me through the process and calming me down when I felt like things were either moving too quickly, not quickly enough or when I felt like I might never find something I wanted. They did a great job helping to maneuver through a couple last-minute glitches and I was very very thankful to have them as my agents. Would absolutely recommend them to anyone looking for real estate agents. - Shelly Bicklmeier-Spence
Reply: Thank you so much, Shelly! We really enjoyed working with you and wish you all the best in your new home. :)
Reply: Thank you so much for your kind words! We really enjoyed working with you!! If you ever need the assistance of an agent in the future, we hope you will give us a call.
This is the second home we've purchased with the help of Jan and Tom. They are super knowledgable about the market and the value of homes in our city. I truly appreciated that looking at houses with Jan never felt like a sales pitch. We always felt very comfortable, never any pressure. Jan and Tom knew the right questions to ask and where to find answers. Ex. our property had slightly complicated zoning, but Jan helped us get answers for every single question we had about it! They were super responsive, especially when we were in the offering process and early days of the purchase. The purchasing process was laid out step by step, which relieved a lot of stress. We'd highly recommend, and have recommended, Jan and Tom to many of our friends. - Chrissy and Jamus
Reply: Thank you so much for your kind words! It was great to work with you again!
Jan and Tom helped us buy a home in Nanaimo. They were a great asset to us in the process. They were knowledgable, responsive and proactive. I would highly recommend Jan and Tom. - Lorne Hill
Reply: It was a pleasure working with you! Thank you very much for choosing is to help you purchase your new home!
Janice and Tom were recommended to us by family and with good reason. We were moving from the mainland and they made the move much easier. We received up-to- the- minute listings via email but they added their knowledge regarding the buildings, locations and strata information. They were so good about picking us up at the ferry and showing us condos. They made us feel very comfortable like friends instead of just realtors yet they were always very professional. We would definitely recommend them to others. - Joe and Pam
Jan and Tom did an amazing job helping some first-time buyers finding the perfect place. They quickly and effectively answered all our questions through the whole process, and we had a lot of questions! They answered honestly and made sure that we understood what the answers meant. We now have the perfect little house, in a neighbourhood that suits us. We are so very happy to be there. They went above and beyond and we are so happy that they were referred to us. We don't plan on moving anytime soon, but when/if we do, we will use them again. - Lisa & Darrell
Reply: So happy you had a positive experience with us! Enjoy your new home!!
I bought my first home around 4 years ago with Jan and Tom and had a very positive experience although brief as we bought very quickly. This second time around I was going through a separation and selling. Our sale was very quick (about two weeks) even after the downturn in the market with the foreign buyers tax. I think this is because of the high quality 3D layout and professional photos they did. I was also looking to buy on my own after selling my first house. I mostly worked with Tom and each time I was shown a house I got a spec sheet and folder to keep track of what I saw. He was very responsive and thorough in letting me know what issues on properties were and might be. There was absolutely no pressure to buy at all and he let me take the lead on my search, which was perfect for me. I was nervous about purchasing a home by myself and had lots of questions about my rental income unit, all of which were answered. When I moved in I was surprised with a gift from Tom of some of the beautiful furniture that the former owners had! I was so touched. Definitely recommend both Jan and Tom, even without the present! - Darby Love
Reply: Tom is a good negotiator. :) Thanks so much for your kind words!
Janice and Tom made the purchase of our home in Nanaimo a wonderful experience! We are from out of town so their complete knowledgeable of the area, professionalism and going the extra mile really helped us out. They truly care about their clients and really try to do their best to find you the right home. They never pressured us as we searched endlessly and found the perfect home for us. We highly recommend them. - Sean & Margarita
Reply: Thanks so much! We really enjoyed working with you.
I cannot say enough good things about the service we received but I'll try! Working with Jan was a stress free experience. She is always professional, personable, punctual, and responsive, and we'd highly recommend the Stromars to anyone buying a home in the Nanaimo area! - The Bailey family
Reply: Thank you so much Jan & Mick! You were a true pleasure to work with. We hope you enjoy many happy years in your beautiful new home!!
When I listed my condo I interviewed several local realtors. Jan and Tom's combination of experience, professionalism and genuine personal touch were all deciding factors. Less than three weeks later my condo sold at asking without conditions. I was out of country, but the sale was smoothly coordinated. Did I mention that Jan and Tom were confident I could realize a 15% higher return than any of the other realtors were willing to work towards? I have recommended them to my family. I recommend them to you. - Brian Pareis
Tom and Janice have been my realtors since 2004. They sold my first home, found my perfect second home and then sold that home for the price I wanted in record time in the worst market in 10 years. They always made me feel like I was more important than the sale which, in my opinion, is rare. The next time I buy a home, I will definitely call Tom and Janice. I give two thumbs up and strongly recommend them to anyone looking to buy or sell their home. - Carrie Tuinstra
My husband was an award-winning realtor in Nanaimo for 20 years and during that time, worked with Janice and Tom on the same real estate team. When my husband retired in 2010 and we started selling rental properties, there was no question in our mind that we would go with Jan and Tom. They're the perfect mesh of up-to-date real estate technology and the gift of relating in a personal manner to buyer and seller needs while having a high sense of integrity, attention to detail, and professionalism. We plan to list our other rental properties with them over the next 2 years and we don’t hesitate in recommending them to anyone we talk to who is thinking of buying or selling. They’re not only our realtors, now they’ve become good friends. - P. Weir & S. Whitman
Jan and Tom are hands down, AMAZING! Coming from out of province, with only 3 days to find a house, (and on my own), both Jan and Tom took excellent care of me. Starting with the detailed emails and information sent to me online, phone calls, and then the warm welcome here in Nanaimo, all was superb. The first thing that struck me was Jan’s down to earth honesty and appraisal of each home we were about to visit. Having never been to Nanaimo before, that was exactly what I needed. She gave me valuable advice about properties, lifestyles, and trends for each neighbourhood, including things to look out for, events, and proximity to the places we would frequent on a regular basis. Jan was very familiar with not only the structure of properties, but strata rules, city guidelines, interior design and general “mood” of the homes. Emails, texts, and late night phone calls were all answered quickly and thoroughly. I really felt she made the time to be available for only me during my quick visit. Interactions were always friendly and polite. I never felt rushed or under pressure, and every morning I was picked up at the hotel by either Jan or Tom, on time, and with a smile, which are simple things, but during a stressful time, put me at ease. After my 3-day whirlwind tour, Jan and Tom and I relayed all the property details to my husband, (which means they had to explain everything AGAIN), and we decided on a home that was perfect for our lifestyle and within our budget. But the service didn’t end there. They sent us referrals for lawyers, home builders and contractors for the renovations, and have since been there for us as we navigate our way through a new city finding doctors, places to eat, fitness centres, and interesting things to do. For us Jan and Tom are more than real estate agents. They are good neighbours, friends who take the time to get to know you and your needs. We would highly recommend their services. We couldn’t be more grateful for what they have done for us. If we were to sell or buy any property in the future, the first ones we would call would be Jan and Tom. - Linka van As
Deciding to move from Toronto to BC to be nearer our children and grandchildren in Nanaimo and Vancouver, we found ourselves at the height of the real estate craze in Vancouver that was affecting prices in Nanaimo. As we tried to wrap our heads around the prices, square footage and loss of Ontario home and community, Janice provided answers to many questions, asked significant questions of us and what we wanted, and brightened our days as she accompanied us on the home tours she arranged. She was unfailingly professional and helpful as we considered, offered, changed our minds. We are very grateful for her and for the services she offered as a real estate professional. We highly recommend her and Tom. - A Finney
Janice and Tom were awesome to work with. They coordinated the sale of our home and made finding our new place a stressfree experience. Their pictures and advertising are spectacular and they were very patient helping us find our new home. - Kerri & Sherwin Isaac