What we really appreciated was that Susan kept in regular contact with us and provided us with information about the properties and with status updates. We encountered some unusual events during the home purchasing process and Susan came to us with the issues but also with solutions. She reached out to the appropriate people to get accurate information so we knew the complete picture. We really felt she looked out for our best interests and represented us in the best way possible. She even contacted an appliance store to arrange for a replacement fridge when the one we purchased didn’t fit. I would definitely, without hesitation, hire Susan again and recommend her to a friend.